Our operations are guided by the following principles:
1. As a subsidiary of Enefit Industry OÜ, we follow the Group’s vision and values:
2. Under the leadership of management, we apply the process approach throughout the company, taking into account the needs and expectations of customers and other interested parties, as well as identified risks and opportunities. We continuously improve our management system and work organization by involving employees and cooperation partners in this process.
3. We ensure that employees possess the competencies required for their duties and promote awareness of the importance of their work and its contribution to the achievement of the company's objectives.
4. We provide employees with a safe and healthy workplace, prevent work-related injury and ill health, and reduce workplace hazards and occupational health and safety risks. We involve employees in addressing matters related to occupational health and safety.
5. We provide stable, reliable and high-quality district heating network services, taking into account customer needs, agreed service conditions, legal requirements and other applicable requirements.
6. We evaluate service quality based on the fulfilment of customer service commitments, customer feedback and performance indicators characterizing service delivery. We use this information to enhance customer satisfaction and continuously improve our services.
7. We maintain and develop district heating networks in order to ensure the continuity of district heating supply, increase network reliability, reduce heat losses and improve the cost-effectiveness of our services. We prevent potential failures and service interruptions and are prepared to resolve them promptly when they occur.
8. We minimise the environmental impact of our activities, use energy and other resources efficiently, and prevent environmental harm. Waste generated in the course of our activities is sorted and managed in accordance with its category and applicable legal requirements.
9. We ensure the protection of customer data and process it lawfully and only to the extent necessary.
10. In our activities, we comply with applicable legislation, contractual obligations and other requirements applicable to the company. In decision-making, we rely on reliable information, performance indicators and risk assessment results.